Welcome To The Fragrance Destination.

Where We Ship

We ship to eligible addresses across Canada. The services available for your order depend on your destination, parcel size and the carrier’s requirements for alcohol-based fragrance.

We select an appropriate shipping service for the parcel and destination; we cannot promise a particular carrier.

Processing Time

For in-stock items, we aim to prepare your order within 2–4 business days after payment approval. This is preparation time, before the parcel begins its journey with the carrier.

Sales, launches, holidays, severe weather, high order volume and verification checks can extend that window. If your order faces a material delay, we will make reasonable efforts to get in touch.

Shipping Rates

Eligible orders over $199 CAD qualify for free tracked shipping. Below that threshold, our standard rate is $12.99 where available.

Use the rate shown at checkout as the final shipping price for your order. Remote or restricted destinations may have different service options.

Local Pickup

Local pickup is available in Northern Ontario and Greater Toronto Area when your items are stocked at a location that offers it. Eligible options appear at checkout.

Wait for your ready-for-pickup confirmation before travelling. Have your order confirmation with you so we can identify and release the right order.

Tracking

We send tracking to the email address used at checkout when the shipment is handed to the carrier. A newly created label may not show a carrier scan straight away.

If the usual processing window has passed and you have not received tracking, check your junk folder, then contact us with your order number.

Delivery Estimates

Delivery dates shown at checkout or by the carrier are estimates. Weekends, holidays, weather, remote destinations, backlogs, security checks and other events outside our control can affect arrival.

After dispatch, check the carrier’s tracking page for the latest delivery scans.

Address Accuracy

Before paying, check the recipient name, street address, apartment or unit number and postal code. You are responsible for providing a complete, accurate delivery address.

If you spot a mistake, contact us before dispatch. We will try to help, but cannot guarantee a correction. Once the carrier has the parcel, rerouting may be unavailable or may carry a charge.

Missing or Delivered Packages

For delayed or stalled tracking, contact the carrier first: it has the live scan history. If a parcel is marked delivered, check the delivery area, mailbox and building desk, and ask anyone at home who may have accepted it.

If it is still missing, contact us. We will provide reasonable assistance with an eligible carrier inquiry. Investigations and proof-of-delivery decisions depend on the carrier’s records and applicable law.

Returned Parcels

A parcel may come back to us because the address is incomplete or incorrect, delivery is refused, delivery attempts fail or the parcel is not collected. Where the law permits, non-refundable carrier and shipping costs may be deducted from a refund.

Once we receive and inspect the returned parcel, we will contact you about the available next step.

Fragrance Transport Rules

Many fragrances contain alcohol, so carriers may classify them as regulated or flammable goods. That can restrict air transport, express delivery and service to certain destinations.

We may choose a different eligible service to meet carrier rules and transport the fragrance safely.

Damaged Parcels

If the parcel arrives leaking, crushed or visibly damaged, contact us as soon as reasonably possible. Keep the carton, shipping label, packing materials, product box and bottle until the claim has been reviewed.

Photograph the outer parcel and affected product clearly. Those details help us assess what happened and work with the carrier where appropriate.

Unavailable Inventory

Occasionally, an inventory discrepancy or damage found while packing means an item is no longer available. If this happens after checkout, we will contact you. We may refund that item and send the rest of a multi-item order unless we agree on another arrangement.

Shipping Charges & Rights

Shipping charges appear before payment. After dispatch, they are generally non-refundable, except when a return results from our error or the law requires otherwise.

This policy does not limit any right or remedy that cannot be waived under applicable Canadian or provincial consumer-protection law.

7-Day Request Window

Start a standard return request within 7 calendar days of confirmed delivery. Requests made later may be declined unless applicable law requires otherwise.

Contact us before sending a parcel back. Returns sent without approval may be refused or delayed while we match them to the original order.

Unopened Returns

For a change-of-mind return, the item must normally be unused, unopened and sealed, in the condition in which it arrived. Include the original packaging, inserts, accessories, gifts and any other contents supplied with it.

Items marked final sale are not eligible for change-of-mind returns unless the law requires otherwise.

Opened Fragrances

Opening a fragrance normally makes it ineligible for a change-of-mind return because it can no longer be sold as new. In limited cases, we may approve a return after light testing — generally no more than 2–3 sprays — with the complete original presentation.

An approved opened-product return carries a 25% restocking fee. Approval is discretionary, depends on inspection and is never automatic.

Decants, Testers & Special Formats

A decant is fragrance transferred into a smaller container and sold by volume. A tester may arrive in simpler or alternate packaging. The listing identifies the format before you buy.

Change-of-mind eligibility may be restricted when opening or fulfilment means the item cannot reasonably be returned to new-sale condition. Remedies for an incorrect, damaged or defective item still apply.

How to Start a Return

Send your order number, product name and reason for returning to canadacologne@gmail.com. Add photographs where relevant, and wait for our instructions before posting the parcel.

Use tracked shipping and keep your receipt. Return shipping is your responsibility unless the return results from our error or applicable law requires otherwise.

Inspection

Once the return arrives, we check its condition, included contents and whether it matches the original order before approving a refund.

Substituted, counterfeit, altered, materially used or unrelated items are not eligible. Where we reasonably suspect return abuse or fraud, we may restrict future service.

Shipping Costs

Original delivery charges and return postage are generally non-refundable. The exceptions are returns caused by our error or where applicable law requires otherwise.

For a change-of-mind return on an order that received free shipping, reasonable non-refundable delivery costs may be taken into account where permitted.

Damaged, Leaking or Incorrect Items

If your order arrives damaged, leaking, unusable or with the wrong item, contact us promptly. Send clear photos of the carton, shipping label, packing material, product box and bottle.

An approved claim may be resolved with a replacement, exchange, store credit or refund, depending on the circumstances and available inventory.

Exchanges

An exchange needs our approval before you return the original item and depends on stock. If the replacement you want is unavailable, we may offer a refund or another available resolution.

Order Changes & Cancellation

Contact us as soon as you need to change or cancel an order. We will try to help before fulfilment begins, but cannot guarantee cancellation once processing has started or the parcel has shipped.

After dispatch, eligible items follow this Refund Policy.

Refund Timing

Allow approximately 3–4 business days after your return arrives for inspection and refund processing. Approved refunds go back to the original payment method.

Your bank, card issuer or payment provider may take additional time to show the credit after we issue it.

Consumer Rights

Your mandatory rights under Canadian or provincial consumer-protection law apply alongside this policy. No part of this policy excludes a right or remedy that cannot legally be excluded.

Who This Policy Covers

This policy covers personal information handled through our Shopify storefront, accounts, checkout, fulfilment and customer support. Canada Cologne is operated by ZXC TRADE.

If you follow a link to another website or service, its own privacy practices apply.

Information We Collect

When you shop or contact us, we may receive your name, email, phone number, billing and delivery addresses, order and account details, support messages and anything else you choose to share.

Browsing can also provide technical information, including your IP address, device and browser details, cookie identifiers, pages viewed and interactions with store features.

Payment Information

Shopify and its payment partners process payments through the methods offered at checkout. We do not need to store your full payment-card number to fulfil your order.

Payment providers handle information under their own security and privacy obligations.

How We Use Information

We use personal information to take and fulfil orders, arrange shipping or pickup, send purchase updates, answer questions and process eligible returns. It also helps us prevent fraud, maintain security and keep required business records.

We may use aggregated or permitted information to understand store performance and improve our products, navigation and customer service.

Marketing

If you subscribe to marketing or restock messages, we may use the contact details you provide to send them. Where required, we rely on your consent and provide ways to unsubscribe.

Unsubscribing from marketing does not stop messages needed to complete an order or answer a request.

Shopify

Shopify powers our store and processes customer information for ecommerce, checkout, accounts, fraud prevention, security and related services.

Shopify may process information outside your province or Canada. Information processed elsewhere can be subject to that jurisdiction’s laws.

Service Providers

Running the store may require us to share information with payment processors, carriers, fraud-prevention services, analytics providers, communication tools and Shopify apps.

We aim to share only what is reasonably needed for the relevant service.

Legal & Safety Disclosures

We may disclose information when reasonably necessary to meet legal, tax, accounting or legal-process obligations; secure the store; investigate fraud or abuse; or protect the rights and safety of Canada Cologne, our customers or others.

Cookies & Similar Technologies

Shopify and services used by the store can use cookies and similar tools for the cart, checkout, account sessions, preferences, security and fraud prevention. They can also support analytics and, where enabled and permitted, advertising or marketing.

Use your browser controls and any privacy options shown in the store to manage these tools. Blocking essential cookies may stop parts of the store or checkout from working.

Retention

We keep information for as long as reasonably needed for its original purpose and for legal, tax, accounting, fraud-prevention, dispute and record-keeping requirements. Different types of information may be kept for different periods.

Security

We use reasonable safeguards and reputable service providers to help protect information from unauthorized access, loss and misuse. No online transmission or storage system is completely secure.

Keep your account credentials private. If you think someone has used your account or order without permission, contact us.

Children

The store is intended for customers who can enter into a purchase under applicable law. We do not knowingly use it to solicit personal information from children.

Your Privacy Choices

Depending on applicable law, you may request access to, correction of or deletion of certain personal information. Where processing relies on consent, you may also be able to withdraw it, subject to legal or contractual restrictions.

We may verify your identity before completing a request. Some transaction or compliance records may need to be retained even after a request.

Policy Changes

We may revise this policy as our services, technology, providers or legal obligations change. This page will show the current version and its update date.

Privacy Contact

Email canadacologne@gmail.com or call +1 (437) 226-2242. Tell us which information or action your request concerns.

Agreement to These Terms

Using the store or placing an order means you agree to these Terms of Service and the Privacy, Shipping and Refund Policies. If you do not agree, do not place an order through the store.

Rights and remedies that cannot legally be waived remain in place.

About Canada Cologne

Canada Cologne is an independent Canadian fragrance retailer operated by ZXC TRADE. Brand names, logos and trademarks belong to their respective owners.

Selling a brand does not mean we are affiliated with it, sponsored by it or an authorized dealer unless we expressly state that we are.

Store Use

Use the website for lawful shopping and information purposes. Do not disrupt its operation, attempt unauthorized access, introduce malicious code, misuse customer information, carry out fraud or scrape the site in a way that disrupts service.

Product Information

We aim to describe each product’s size, concentration, format, availability and presentation accurately. Photos are representative: manufacturers may change packaging, labels, caps, batch markings or presentation without notice.

Testers, gift sets and decants may look different from a standard sealed retail bottle. Listings identify these formats.

Authenticity

We sell authentic fragrance sourced through legitimate distributors, wholesalers and established fragrance resellers. We do not knowingly sell counterfeit or imitation products.

Read our Authenticity page for more on sourcing, independent retail, testers and normal batch variation.

Prices & Discounts

Prices are in Canadian dollars unless stated otherwise. Checkout shows taxes, shipping, discounts and the final amount payable.

Promotions, compare-at prices and discounts may change without notice. Each promotion depends on its stated conditions and availability, and offers cannot necessarily be combined.

Errors

We may correct genuine errors in pricing, stock, descriptions or other store information. If an error materially affects your order, we may contact you, cancel an affected item or cancel the order. Amounts collected for cancelled items will be refunded.

Orders & Acceptance

An order confirmation acknowledges receipt of your request. An order can still be cancelled for unavailable stock, payment failure, suspected fraud, shipping restrictions, address problems, an obvious pricing error or another reasonable legal or operational reason.

If we cancel a paid item, we refund the amount collected for it.

Payment Verification

Shopify, payment providers and fraud-prevention tools may help us verify a transaction. We may hold or cancel an order if required information cannot be verified or we reasonably believe the transaction is unauthorized or fraudulent.

We will not ask for your full payment-card number by ordinary email.

Order Changes

Need to change or cancel an order? Contact us promptly. We will make reasonable efforts to help before fulfilment, but cannot guarantee changes once processing or dispatch begins.

Shipping & Pickup

The Shipping Policy explains processing, delivery, pickup, tracking, address responsibilities and carrier issues.

You must provide accurate recipient and address details. Additional costs caused by incorrect or incomplete information may be charged or deducted where permitted by law.

Returns & Refunds

The Refund Policy sets out eligibility, opened-product rules, damaged-item claims, inspections, exchanges and refund timing.

Mandatory consumer rights that apply to your transaction remain in place.

Customer Accounts

If you create an account, keep your login credentials confidential and your details current. Contact us if you believe someone has accessed the account without authorization.

Third-Party Services

We use Shopify and may use other payment, shipping, analytics and communication services. Those providers can have their own terms and privacy practices.

We are not responsible for a third-party service beyond responsibilities that cannot legally be excluded.

Intellectual Property

Unless stated otherwise, the Canada Cologne name, original site design, original writing and other materials created for the store are owned by or licensed to ZXC TRADE.

Manufacturers retain ownership of their trademarks, logos, product names and brand materials.

Reviews & Submitted Content

Where reviews, messages or other submissions are available, do not submit unlawful, fraudulent, threatening, infringing or misleading content. We may moderate or remove submissions where reasonably needed to operate the store or comply with law.

Availability of the Website

We aim to keep the store available and accurate, but cannot guarantee uninterrupted access. Maintenance, technical issues, provider outages and security work can temporarily interrupt service.

Liability & Mandatory Rights

To the maximum extent permitted by law, Canada Cologne is not responsible for indirect, incidental or consequential loss arising solely from use of the website. Liability, warranties, remedies and consumer rights that cannot legally be excluded remain in place.

Governing Law

Ontario law and the federal laws of Canada applicable in Ontario govern these terms. Any mandatory law or consumer right that applies in another jurisdiction still applies.

Changes to These Terms

We may revise these terms when our operations, services or legal requirements change. This page will show the current version and update date. Terms applying to a completed transaction remain subject to applicable law.

Contact

For questions about these terms, email canadacologne@gmail.com.