Order Processing

We aim to prepare in-stock orders within 2–4 business days after payment is approved. Processing time is separate from carrier transit time and can be longer during launches, sales, holidays, severe weather or unusually busy periods.

Once a shipment is handed to the carrier, tracking information is sent to the email used at checkout.

Canada-Wide Shipping

VESSEL currently ships to Canadian addresses. Free tracked shipping is available on eligible orders over $199 CAD. Orders below $199 CAD are charged the shipping rate shown at checkout; our standard rate is $12.99 where available.

Available delivery services can vary by destination, parcel requirements and carrier restrictions.

Local Pickup

Local pickup is available in North Bay and Vaughan when the selected item has inventory at a pickup-enabled location. Available pickup locations are shown during checkout.

Please wait until you receive confirmation that your order is ready before travelling to the pickup location.

Delivery Estimates

Carrier delivery dates are estimates, not guarantees. Weekends, holidays, weather, remote destinations, carrier backlogs and other events outside our control can affect transit time.

For the most current delivery status, use the tracking link provided after dispatch.

Fragrance Shipping Restrictions

Alcohol-based fragrance can be subject to carrier rules for flammable or regulated goods. These rules can limit air transport, available services or delivery to certain destinations.

We may select a different eligible carrier or service when required to ship fragrance safely and in accordance with carrier rules.

Out-of-Stock Items

If an item becomes unavailable after an order is placed, we will contact you. We may refund the unavailable item and continue with the remainder of a multi-item order unless another arrangement is agreed.

Addresses & Returned Parcels

Please review the recipient name, unit number, street address, city, province and postal code before checkout. If a parcel is returned because of an incorrect or incomplete address, refusal, failed delivery attempts or failure to collect it, the refund may be reduced by shipping and carrier costs where permitted.

Address changes after dispatch are not guaranteed and may result in additional carrier charges.

Missing or Damaged Deliveries

If tracking shows a delivery issue, or if your parcel arrives visibly damaged, contact us through the Contact Information page as soon as possible. Keep the shipping box, label, packing material and product while the issue is reviewed.

Shipping Charges & Consumer Rights

Shipping charges are displayed before payment is submitted and are generally non-refundable after dispatch, except where required by law or where the return is caused by our error.

Nothing in this policy limits rights that cannot be waived under applicable Canadian or provincial consumer-protection law.

7-Day Return Window

Return requests must be started within 7 calendar days of confirmed delivery. Unless required otherwise by law, requests made after this period may be declined.

For a standard change-of-mind return, the product must be unused, unopened, sealed and returned with the original packaging, inserts, accessories and other included contents. Items identified as final sale cannot be returned for change of mind.

Opened Fragrances

Opened fragrance is normally not returnable for change of mind. In limited cases we may approve a return where the product has only been lightly tested, generally no more than 2–3 sprays, and the complete original presentation is returned.

If an opened-product return is approved, a 25% restocking fee applies. The customer is responsible for return shipping and any non-refundable shipping charges. Approval is subject to inspection and is not automatic.

Starting a Return

Contact us through the Contact Information page before sending an item back. Include your order number, the product name, the reason for the request and photographs where relevant.

Use a tracked return service and keep the tracking receipt. Returns sent without approval may be refused. Return shipping is paid by the customer unless the return results from an incorrect, damaged or defective item supplied by VESSEL.

Damaged, Defective or Incorrect Orders

If an item arrives damaged, leaking, unusable or different from what you ordered, contact us promptly and include clear photographs of the shipping box, label, packing materials, product packaging and bottle.

After review, an eligible claim may be resolved with a replacement, exchange, store credit or refund depending on the circumstances and available inventory.

Inspection & Refund Timing

Returned products are inspected after they arrive. Please allow approximately 3–4 business days for inspection and refund processing after receipt.

Approved refunds are sent to the original payment method. Your bank or payment provider may need additional time before the credit appears.

Authenticity & Return Integrity

VESSEL sells authentic fragrance sourced through legitimate distributors, wholesalers and established resellers. Returned products may be checked against order records, batch details, packaging and condition.

A substituted, counterfeit, altered, heavily used or unrelated product will not qualify for a refund. We may restrict future orders or take other appropriate action where return fraud is suspected.

Your Legal Rights

This policy is in addition to any rights and remedies that cannot legally be excluded under applicable Canadian or provincial consumer-protection law.

Information We Collect

Depending on how you use the store, we may receive information such as your name, contact details, billing and shipping address, order and transaction details, account information, customer-service communications, IP address, device/browser information and interactions with the website.

Payment card information is handled through the payment services made available at checkout; VESSEL does not need to store your full card number in order to fulfil an order.

How We Use Information

We use personal information to operate the store, process and fulfil orders, provide shipping and pickup, communicate about purchases, provide customer service, prevent fraud, maintain security, keep required business records and improve the shopping experience.

Where applicable and permitted, information may also be used for analytics or marketing based on your choices and consent.

Shopify & Service Providers

Our store is powered by Shopify. Shopify processes customer information to provide ecommerce, checkout, account, security and related services. We may also provide information to payment providers, delivery carriers, fraud-prevention services, analytics providers and apps or service providers used to operate the store.

These providers may process information in jurisdictions outside your province or outside Canada. Information can therefore be subject to the laws of the jurisdiction where it is processed.

Cookies & Similar Technologies

Shopify and services used by the store may use cookies or similar technologies for essential store functions, cart and login sessions, security, preferences, analytics and — where enabled and permitted — advertising or marketing.

Browser settings and any privacy controls presented by the store can be used to manage certain technologies, although disabling essential cookies may affect store functionality.

Consent & Data Minimization

We aim to collect only information reasonably needed for the purposes described when it is collected, or otherwise permitted by law. Where consent is required, you may be able to withdraw it subject to legal and contractual restrictions.

Retention & Security

Information is retained only as long as reasonably needed for the purposes described above and for legal, tax, accounting, fraud-prevention and record-keeping obligations.

We use reasonable safeguards and reputable service providers to protect personal information. No method of online transmission or storage can be guaranteed to be completely secure.

Access, Correction & Privacy Requests

Depending on applicable law, you may have rights relating to access, correction or deletion of personal information. We may need to verify your identity and may be required to retain certain transaction records.

Submit a privacy question or request using our Contact Information page and select “Privacy Request.”

Changes to This Policy

We may update this policy to reflect changes in our services, technology, providers or legal obligations. The current version and update date will be posted here.

Using the Store

By using this store or placing an order, you agree to these Terms of Service together with the Privacy Policy, Refund Policy and Shipping Policy. You must use the website only for lawful purposes and must not interfere with its operation, security or availability.

About VESSEL

VESSEL Perfume is an independent Canadian fragrance retailer operated by ZXC TRADE. Brand names, logos and trademarks displayed on the store belong to their respective owners. Their appearance does not mean VESSEL is affiliated with or endorsed by a brand unless expressly stated.

Products & Authenticity

We aim to describe products accurately, including size, concentration, product type and presentation. Brand packaging, labels, colour, batch details, tester presentation and other manufacturing details can change over time.

Products are sourced through legitimate distributors, wholesalers and established resellers. VESSEL may not be an authorized dealer for every brand offered.

Pricing & Payment

Prices are shown in Canadian dollars unless otherwise stated. Applicable taxes, shipping, discounts and the final amount payable are presented during checkout.

We may correct genuine pricing, description or inventory errors. If an error materially affects an order, we may contact you, cancel the affected item or cancel the order and refund the amount collected for the cancelled item.

Orders

An order confirmation acknowledges that your order request was received. We may refuse or cancel an order for reasons such as unavailable inventory, payment failure, suspected fraud, shipping restrictions, an address issue, pricing error or another reasonable legal or operational reason.

If we cancel an item after payment, the amount collected for that item will be refunded.

Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible. We will try to assist, but changes cannot be guaranteed once processing or dispatch has begun. A dispatched order must follow the Refund Policy where eligible.

Shipping, Returns & Delivery

Shipping and delivery are governed by our Shipping Policy. Returns, exchanges, damaged-item claims and refunds are governed by our Refund Policy, together with any mandatory consumer rights that apply.

You are responsible for providing accurate contact and delivery information. Additional costs caused by incorrect or incomplete information may be charged where permitted by law.

Website Content & Intellectual Property

The VESSEL name, original website design, original written content and other VESSEL-created materials are owned by or licensed to ZXC TRADE unless otherwise stated. Manufacturer trademarks and brand materials remain the property of their respective owners.

Third-Party Services

The store uses Shopify and may use third-party payment, shipping, analytics and other services. Those services can have their own terms and privacy practices. VESSEL is not responsible for a third-party service beyond responsibilities that cannot legally be excluded.

Liability & Consumer Rights

To the maximum extent permitted by law, VESSEL is not liable for indirect, incidental or consequential loss arising solely from use of the website. Nothing in these terms excludes or limits liability, warranties, remedies or consumer rights that cannot legally be excluded.

Governing Law

These terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario, subject to any mandatory rights or laws that apply to a customer in another jurisdiction.

Contact

Questions about these terms can be submitted through our Contact Information page.